FAQ

01. What are polymer clay cutters made of?

02. In what shapes are polymer clay cutters made?

03. In what sizes are polymer clay cutters made?

04. What is the accuracy of polymer clay cutters?

05. What can polymer clay cutters be used for?

06. How long does it take to make a polymer clay cutter?

07. What packaging do polymer clay cutters come in?

08. Which countries can I order from the online shop?

09. What are the payment options on the website?

10. How can I contact the website?

11. Is it possible to cancel an order?

12. Is it possible to return and refund?

13. Which courier company is used for delivery?

14. What emails will I receive after placing my order?

After placing your order, the following e-mails will be sent:

Processing – immediately after placing your order

Finalisation – as soon as your order is ready (can take up to 7 days, depending on the order volume).

In the case of a personalised order, when paying by card:

Pending payment – card payment can be made via the link that appears in the email

Processing – immediately after placing the order

Checkout – as soon as the order is ready (can take up to 7 days depending on order quantity)

It is also advisable to check your spam folder and promotions folder for emails.

15. What happens if I don’t receive an email?

16. How to use the cutters?

17. What prices can I expect for custom orders?

18. Is it possible to send the parcel to easybox, zbox or any other courier box?

19. What language can be used to communicate?

20. Which courier service delivers abroad?

21. How to contact RenArt Cutters?

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